ATLANTA, GA — October 14, 2016 — In the spirit of hospitality, North Point Hospitality has partnered with Inghilleri Consulting Group to develop and implement a comprehensive, company-wide, Commitment to Excellence training initiative. The initiative stems from the company’s continuous efforts to ensure it provides its employees with the tools and training they need to deliver a superior level of customer service to guests across all hotel brands currently owned and operated by North Point Hospitality.
“As we continue to grow our company, we recognize the importance of providing every employee the opportunity to receive a high-level, customer-focused training that aligns with the goals of North Point Hospitality,” said Whip M. Triplett, Executive Vice President of North Point Hospitality. “In addition, this initiative enhances the already exceptional trainings delivered to our hotel properties by each individual brand.”
Inghilleri Consulting was selected by NPH due to Mr. Inghilleri’s extensive background with customer service focused organizations, most notably The Walt Disney Company and The Ritz-Carlton Hotel Company. With fierce competition in the hotel markets today, in addition to the brand, customer service is what separates the good companies from the great ones. NPH recognizes this and strives to serve every customer with superior service.
“Our focus has always been on being a great company as opposed to a big company and adding a company-wide training initiative is just one step to continuing our efforts in producing superior hotels,” continued Triplett.
“I am excited about our partnership with North Point Hospitality,” said Leonardo Inghilleri, President and CEO of Inghilleri Consulting Group. “Our team has developed an individualized guest service training for associates and managers to support North Point Hospitality’s Promise “We serve from the heart” and we look forward to assisting Whip and his team in their quest for service excellence.”
The initial training will be rolled out to every current North Point Hospitality employee and led by Leonardo Inghilleri, President and CEO of Inghilleri Consulting Group. To ensure sustainability of the training initiative, the company has also trained several NPH Customer Service Excellence Ambassadors that will train all future NPH employees as they join our team.
About Leonardo Inghilleri
Leonardo is a recognized expert, thought leader, and innovator in the area of organizational culture, business strategies, customer service excellence, leadership development, and operational effectiveness.
In his corporate career, Leonardo served for ten years at The Ritz-Carlton Hotel Company as Chief Human Resources Officer and as Executive Vice President, Brand Executive for BVLGARI Hotels & Resorts; a Ritz-Carlton joint venture with BVLGARI. Here, he played a key role during a time of tremendous growth, developing innovative business and service concepts, still considered a benchmark for excellence in the hospitality industry today.
While at The Ritz-Carlton, Leonardo also created The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center. Other highlights of his leadership include being a key architect of the unprecedented Ritz-Carlton’s second winning of the Malcolm Baldrige National Quality Award.
Leonardo also worked for The Walt Disney Company in Orlando and Paris, as part of the executive opening team of Disneyland Paris, and has held other management positions within the travel and hospitality industry in Italy, England, and the United States.
His innovative business concepts are captured in his book, Exceptional Service Exceptional Profit, an acclaimed international best seller.
Born in Rome, Italy, Leonardo has been married for 30 years to his business partner Solange. They are now enjoying being empty nesters and all that goes with it!
About North Point Hospitality Group, Inc.
Based in Atlanta, GA, North Point Hospitality is an award-winning hotel development and operations company. North Point and its affiliate companies have developed 35 hotels from the ground up with a total investment over $400 million. Currently the company owns and operates seven Hilton and Marriott branded hotels in the Southeast with an additional nine hotels either under construction or in active development in excess of $350 million.
For more information on North Point Hospitality Group, visit www.NorthPointHospitality.com or contact Jackie.Schott@northpointhospitality.com.